{"product_id":"fast-track-to-quality-a-12-month-program-for-small-to-mid-sized-businesses","title":"Roger Tunks: Fast Track to Quality [1992] hardback","description":"This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM \"how to's\" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.","brand":"Tunks, Roger","offers":[{"title":"Very Good","offer_id":48019463274835,"sku":"XV80070654761","price":9.99,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/keatsandchapman.info\/products\/fast-track-to-quality-a-12-month-program-for-small-to-mid-sized-businesses","provider":"Chapters Bookstore","version":"1.0","type":"link"}