{"product_id":"sen-feargal-quinn-crowning-the-customer-2006-paperback","title":"Sen. Feargal Quinn: Crowning the Customer [2006] paperback","description":"\u003cp\u003e\u003cstrong\u003eHow to become Customer Driven\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003eCustomer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains:\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eThe 'Boomerang Principle' (bringing the customer back)\u003c\/li\u003e\n\u003cli\u003eHow to get the feel of the market place\u003c\/li\u003e\n\u003cli\u003eHow to listen effectively to the customer\u003c\/li\u003e\n\u003cli\u003eCustomer panels\u003c\/li\u003e\n\u003cli\u003eWhy you should increase the number of complaints\u003c\/li\u003e\n\u003cli\u003eHow to introduce fun and surprise into business.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cp\u003eAn essential handbook for managers, company directors, employees and students.\u003c\/p\u003e","brand":"Quinn, Sen. Feargal","offers":[{"title":"New","offer_id":51505913790803,"sku":"9780862789527","price":21.41,"currency_code":"EUR","in_stock":false},{"title":"Good","offer_id":51505913823571,"sku":"XG80862789527","price":4.99,"currency_code":"EUR","in_stock":false},{"title":"Very Good","offer_id":53135237349715,"sku":"XV80862789527","price":8.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0616\/4001\/6057\/files\/quinn-sen-feargal-sen-feargal-quinn-crowning-the-customer-2006-paperback-1182397337.jpg?v=1772280177","url":"https:\/\/keatsandchapman.info\/products\/sen-feargal-quinn-crowning-the-customer-2006-paperback","provider":"Chapters Bookstore","version":"1.0","type":"link"}