{"product_id":"ursula-markham-how-to-deal-with-difficult-people-1998","title":"Ursula Markham: How to Deal With Difficult People [1998]","description":"This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of \"Hypnothink\".","brand":"Markham, Ursula","offers":[{"title":"New","offer_id":53385447801171,"sku":"9780722527641","price":14.27,"currency_code":"EUR","in_stock":false},{"title":"Good","offer_id":53385447768403,"sku":"XG80722527641","price":4.99,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0616\/4001\/6057\/files\/markham-ursula-ursula-markham-how-to-deal-with-difficult-people-1998-1230905777.jpg?v=1775073458","url":"https:\/\/keatsandchapman.info\/products\/ursula-markham-how-to-deal-with-difficult-people-1998","provider":"Chapters Bookstore","version":"1.0","type":"link"}